Growth tools you can use NOW!
Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD)
Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon)
If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD)
$22.95
What You Need To Know About Conversational Cons (PDF DOWNLOAD)
Defusing Hostile Customers Techniques (PDF DOWNLOAD)
$12.95
Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Bacal & Associates
722 St. Isidore Rd.
Casselman
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