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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

delegation

 Robert Bacal

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  • Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD))

    Delegation For Managers Mini-Guide – The no cost path to better productivity for you and your department. (PDF DOWNLOAD))

    $12.96     Add to cart
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Featured Products

  • Strategic Planning Mini-Guide Pack (PDF DOWNLOAD) Strategic Planning Mini-Guide Pack (PDF DOWNLOAD) $13.95 Original price was: $13.95.$13.94Current price is: $13.94.
  • What You Need To Know About Conversational Cons (PDF DOWNLOAD) What You Need To Know About Conversational Cons (PDF DOWNLOAD) $12.95 Original price was: $12.95.$7.96Current price is: $7.96.
  • Perfect Phrases For Managing Your Small Business (IN PRINT AMAZON) Perfect Phrases For Managing Your Small Business (IN PRINT AMAZON) $14.49
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  • Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF) Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF) $12.95

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Referring Customers Properly – A Customer Service Skill
  • The Costs of Government Shooting Itself In The Foot
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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