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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

delegation

 Robert Bacal

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  • Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD))

    Delegation For Managers Mini-Guide – The no cost path to better productivity for you and your department. (PDF DOWNLOAD))

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  • Finding and Choosing A Therapist Who Works For You (PDF DOWNLOAD) Finding and Choosing A Therapist Who Works For You (PDF DOWNLOAD) $12.95 Original price was: $12.95.$9.95Current price is: $9.95.
  • Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON) Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON) $16.95
  • Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents (KINDLE) Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents (KINDLE) $14.95 Original price was: $14.95.$9.97Current price is: $9.97.
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  • The Responsive Manager / Leader: Key to Loyalty and Productivity (Download) The Responsive Manager / Leader: Key to Loyalty and Productivity (Download) $12.95
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  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
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  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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