Growth tools you can use NOW!
Perfect Phrases For Customer Service (McGraw-Hill - KINDLE)
Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (PDF DOWNLOAD)
Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD))
$12.96
Getting The Most From Annual Reviews For EMPLOYEES - Helpcard (PDF DOWNLOAD))
Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF)
Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario
Canada, K0A 1M0
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