Social Media Not Enough: Eight More Reasons Your Business Needs A Website
(Second in a series on why small businesses should not rely on social media platforms, like LinkedIn and Facebook.) The first in the series is available here.) #8 Your Profile/About Page On social media your profile is the main way…
Social Media Not Enough For Small Business: You Need A Website
20 Reasons You Need A Website For Your Business: Social Media Presence Is NOT Enough These days most small businesses jump into the social media space — primarily on Facebook, LinkedIn, Bebee and other similar platforms. They lose out on…
Toxic Organizations Cause Conflict — The Remedy Is Leadership
Welcome to the fire of an unhealthy workplace. Leadership may be the cure Summary: Some organizations have climates that are unhealthy for those that work in them. We call these organizations toxic organizations. Within toxic organizations conflict thrives like weeds….
“Customer Wars”: Worst Show On Television Is Harmful
“Customer Wars” is a reality TV series that purports to document heated conflicts between customers and service workers across various industries. While the show aims to provide entertainment through dramatic confrontations, it ultimately presents a problematic and potentially harmful portrayal…
Expand Your Small Business By Expanding Your Mind: Defining Your Niche
One of the advantages small business have over larger companies is the ability to change direction, or expand directions “on a dime”. If you aren’t making changes, you are going to get buried by competitors you should be able to compete…
A Typical Day — Why Technology is Worsening Both Customer Service and Customer Experience
In my short article entitled Has technology improved the customer experience in most companies? I put forth a number of reasons why technology is making customer service and customer experience worse. Here’s a typical 24 hour day — my day, in fact….
