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Bacal's Personal & Work Growth Center

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Robert Bacal

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Featured Products

Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) $38.95
Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF) $12.95
Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON) $16.95
Perfect Phrases For Customer Service (McGraw-Hill - KINDLE)
Rated 5.00 out of 5
$9.99
Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF) $12.95
Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) $12.95

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Newest Additions

Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
Complex Systems The Source of Majority of Customer Service Failures
Are You Willing To Pay Higher Taxes For Better Government Customer Service?
Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
Toughest Customer Service Jobs? Government. Here’s Why
Referring Customers Properly – A Customer Service Skill
Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
Learn Why Governments Need to Think Customer Service Too

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About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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