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Featured Products

Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) Original price was: $12.95.Current price is: $6.95.
One-To-One Training For Small Business Helpcard (PDF DOWNLOAD) Original price was: $13.95.Current price is: $12.05.
Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON) $16.95
Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD) Original price was: $13.95.Current price is: $12.96.
Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (PDF Download)) Original price was: $13.95.Current price is: $7.96.
Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD) Original price was: $12.95.Current price is: $11.95.

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Newest Additions

Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
Complex Systems The Source of Majority of Customer Service Failures
Are You Willing To Pay Higher Taxes For Better Government Customer Service?
Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
Toughest Customer Service Jobs? Government. Here’s Why
Referring Customers Properly – A Customer Service Skill
Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
Learn Why Governments Need to Think Customer Service Too

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About Company

Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Phone:(613) 764-0241
Email: ceo@work911.com
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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