Category: Government & Public Sector
Learn about working in government, its challenges and outcomes. Bacal shares his experiences working in a central government agency.
Customer Service and Why We MUST Get More Find Grained In Our Discussions To Improve It – Five Guidelines
It’s great that there is so much discussion about how businesses can improve their customer service, but most studies show that the perceptions of customers is that customer service is getting worse. If we want to work to improve customer…
Understanding Angry Customers
Understanding Angry Customers You probably see hostile customers every day. You know, the ones that treat you like a personal dumping ground for everything that has ever gone wrong in their lives? They may be sarcastic, or abusive. They may…
Angry Customers? Here’s the Number ONE Mistake Employees Make
The #1 Mistake Made Dealing With Angry Customers By Robert Bacal, M. A. We all deal with angry customers, and it’s enough to drive people up the wall. Angry and difficult customers are a major cause of workplace stress, and…
Lest we forget how bad government customer service used to be
Improvements In Customer Service Tend To Go Unnoticed Comparing Government Customer Service, Then and Now Nobody thinks of government as customer oriented. Really it’s the opposite. Most people think government is terrible at customer service and blame the system, or…
