Category: Government & Public Sector
Learn about working in government, its challenges and outcomes. Bacal shares his experiences working in a central government agency.
Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience There’s been so much buzz about how social media (Twitter, Facebook, LinkedIn) are improving customer service and the customer experience, but is that true? While there is…
Are You Willing To Pay Higher Taxes For Better Government Customer Service?
When It Comes To The Bottom Line On Government Customer Service, It IS About The Bottom Line Taxpayers: Are You Willing To Pay For Better Customer Service From Government? There is little doubt that government customer service HAS improved over…
Complex Systems The Source of Majority of Customer Service Failures
Why IS customer service so poor. Survey data, for what that’s worth, shows customers feel that it’s getting worse. Who should we blame? If you tune into the mavens on the #custserv chat on Twitter, apparently, everyone and anyone is…
Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
Natural Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele The overwhelming number of government employees are sympathetic to victims of natural disasters, but let’s not forget that employees are under huge stresses…
Toughest Customer Service Jobs? Government. Here’s Why
Working in government in customer-facing jobs is the hardest customer service role in the world. In this article we explain why, and provide some tips for members of the public, and government staff.
Referring Customers Properly – A Customer Service Skill
Referring Customers – An Important Part of Customer Service by Robert Bacal When customers are referred to other members within an organization, they can feel frustrated and perhaps even become hostile if they feel they are getting the “run around”….
