Category: Articles
The CARP System For Managing Angry People – Part III (Problem-Solving)
Using The CARP System To Manage Conflict Constructively – Part III (Problem-Solving) By Robert Bacal Editor’s Note. This is part of a three part series. To view parts one and two, click the links at the bottom of the article….
Using The CARP System To Manage Conflict Constructively – Part II (Acknowledge)
Learn about the ACKNOWLEDGEMENT portion of the CARP conflict model The Power of Acknowledgement In Conflict Resolution Using The CARP System To Manage Conflict Constructively – Part II (Acknowledge) Editor’s Note. This is part of a three part series. To…
Using The CARP System To Manage Conflict Constructively – Part I
Learn this simple model for dealing with conflict situations Control – Acknowledge – Refocus – Problem Solve – Conflict Resolution Model Part I (Control) Summary: In this three part article Robert presents a simple four stage model for dealing with…
Communication File – Improve Communication By Eliminating Insinuation
Learn about how insinuation causes conflict Summary: Using insinuating language (insinuations) is a cowardly and week method of attacking another person without taking responsibility for one’s opinions or position. Learn about insinuation and the damage it causes to effective communication….
Defusing Hostile People Guide
Principles of Defusing Hostility Follow these principles when dealing with an angry person to succeed! Deal With Person’s Feelings First An angry person needs to have the issue AND their feelings addressed in order to start interacting constructively. The angrier…
Internal Communication Strategies – The Neglected Strategic Element: Communicating within the company is as important as communicating outside the company
Special Report Internal Communication Strategies – The Neglected Strategic Element Most organizations, be they public or private understand the importance of strategic communication with customers and/or stakeholders. Hence we have marketing and communication specialists to produce communication plans for external…
