Category: Articles
Nonsense Numbers: $75 Billion Lost Due To Poor Customer Service….But Where Does It Go?
In an article entitled Businesses Lose $75 Billion Due To Poor Customer Service, appearing in Forbes and dated May 17, 2018, customer service “expert” Shep Hyken explains: NewVoiceMedia’s 2018 “Serial Switchers” report reveals that poor customer service is costing businesses more than…
Introduction To “Radical Customer Service”
The Miserable State Of Customer Service in 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021…. Each minute of every day, 24 hours a day, there are 32,343 Google searches for the phrase “customer service”. That’s JUST on Google, not any…
How to explain company policy when customer is angry?
Answering Angry, Frustrated And Abusive Customers In an ideal world, your customers would understand your policies and procedures and abide by them. You know we don’t live in an ideal world.Whether it’s a policy regarding return of merchandise in the…
Keys To Stopping Bullying and Difficult Behaviors
When a bully figures out his/her nasty ways aren’t working, they tend to move on. Here’s how to send the message, “It isn’t going to work with me” It Isn’t Going to Work with Me One interesting thing about difficult…
Finding And Choosing A Therapist Who Works For You
Looking for a good fit, and profiting from your interactions with a therapist PLUS some warning signs Congratulations On Your Courage Although getting involved in therapy is more common than ever, it still takes courage to recognize you have a…
Before You Make Major Life and Relationship Decisions During Stressful Times/Covid, Read This
It’s remarkable that virtually every person on the planet is dealing with the confusion, depression and fears resulting from the Covid-19 pandemic. Every person…that’s probably unprecedented in history. Media reports research that states that divorces are up, and more and…
