Category: Customer Service
Pretty much all of us have customers, even if we don’t directly interact with those that can affect our work and mental attitudes. In this section we’ll cover primarily how to deal with the DIFFICULT customer, but how to prevent angry situations from escalating.
Customer Service Only As Good As What YOU Create
Business owners set the tone when it comes to how customers are treated in a small business. When you see these words: Customer Service, what comes to mind? Speedy service? Low prices? A ‘no-questions-asked’ return policy? Okay, these attributes certainly…
Free Sample Chapters: Perfect Phrases For Customer Service (2nd Edition McGraw-Hill)
Limited Time Only Get your free 60 pages from Perfect Phrases For Customer Service, by Robert Bacal, 2nd Edition published by McGraw-Hill THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You’ve heard it a million times:…
