Category: FAQ’s and KNOWLEDGE BASES

Critical listening is a form of listening that is usually not mentioned, since it involves analysis, critical thinking and judgment. Making judgments during listening is often considered as a barrier to understand a person, and there’s a lot of truth…

The University of Colorado website has, in addition to a definition of dialogic listening, a great glossary of listening and communication terms and defintion. It defines dialogic listening as: Dialogic listening is similar to active listening, although it emphasizes conversation…

Relax! It’s normal to have your attention drift when you are listening — even when you are actually trying. Your ability to focus your attention and listen can be developed by practice, and self-awareness, but it’s useful to understand why…

Attempts To Win an Argument Often Backfire and Create Poor Communication You may be familiar with the phrase “For every action there is an equal and opposite reaction”, taken from the world of physics. The same principle applies to communication,…

Good intentions don’t always make effective communication or better relationships. You might mean well. You want to help. You offer advice to someone without being asked. They get mad. You get mad because the other person isn’t appreciating your effort….

We live in a society that seems to value finding people to blame when things go wrong rather than to identify how to prevent things from going wrong again in the future. So, it’s not surprising that individuals often got…

Blatant generalizations are essentially “overstatements”, or exaggerations, and usually contain words like always, never, every time, etc. Apart from the fact that these kinds of generalizations are almost always inaccurate, untruthful, or plain wrong, their use tends to provoke other…

People tend to resist attempts by others to manipulate their emotions and feelings. Guilt-induction attempts are efforts to make someone feel guilty or “less than”, often in an attempt to shame them into going along or changing. While guilt induction…

Do you want to learn what to replace firestarter communication with? Conflict Prevention In The Workplace – Using Cooperative Communication teaches you what kinds of communication you need to eliminate, AND what to replace them with — techniques to reduce…

Some words and phrases are so emotionally loaded for most people in a culture that they tend to create emotional conversations and feelings of upset and insult. Some are obvious, like the use of words such as racist, idiot, or…

What is Kitchen Sinking? Kitchen sinking communication is familiar to most of us, since probably all of us have been on the receiving end of it. And unfortunately, most of us have used this destructive form of communication now and…