Category: FAQ’s and KNOWLEDGE BASES
The FAQ section (Frequently Asked Questions) provides shorter answers to common questions on topics relevant to this site: communication, planning, conflict, leadership and more coming. Available FAQ’s are accessible here.
What Are Mirror Questions (Dyadic Communication)
What Are Mirror Questions? Mirror questions – non-directive techniques to encourage others to speak Mirror questions are non-directive in nature, which means they are intended to encourage another person to continue to add detail to what they have said without…
What are leading questions and are they “bad”?
What Are Leading Questions? Leading Questions – Sometimes Bad, Sometimes Good If you watch courtroom dramas, or read courtroom thrillers, you are probably familiar with the term “leading question”. A leading question “leads”, or pushes the person being asked in…
What are probing questions (dyadic interactions)
What Are Probing Questions? Probing Questions Ask More Information or Clarification Probing questions are, in essence, followup questions that ask for additional information, request the person expand on what she has said, or ask the person to go deeper. Using…
What are the advantages and disadvantages of using open ended questions?
Like most communication techniques open ended questions work in some contexts, and are counter-productive in others. Open ended questions are good in situations where both parties want to understand each other, share control of the conversation, listen to each other,…
What is “responsiveness” and why is it so important in communication?
Responsiveness In Management And Leadership Responsiveness may be THE essential leadership skill. Being responsive in communication has a very specific, but obvious meaning once you know what it is, and responsiveness is absolutely critical for creating better relationships, trust, and…
Eight bad habits that impede listening – part II
Ineffective Habits – Barriers To Listening …continued. View part I of Eight Bad Habits That Impede Listening Listening Only For Facts Effective communication is based on understanding both the factual content of what someone is saying, AND understanding the emotions,…
Eight Bad Habits That Get In The Way Of Listening – Part I
Bad habits will interfere with your ability to listen and hear It’s fair to say that in our society, we give lip service to the importance of listening to others but in practice we do not live in a society…
What Is Assertive Communication?
Overview of Assertive Communication The Core Principles of Assertive Communication Assertiveness, or assertive communication has become a commonly trained method to help people communicate so that, at least theoretically, both parties can talk about, and have their needs met in…
Assertiveness Doesn’t Always Work
Assertiveness In Theory and In Practice A Limitation On Assertiveness Effectiveness There’s no question that being assertive is a better way to communicate your needs and wants, at least compared to being aggressive, or just accepting situations that cause you…
How does listening to others increase the likelihood others will listen to me?
Does Listening Increase the Chance That We Will Be Heard We have a tendency to be more interested in speaking and being heard, than in listening and hearing and understanding others. Most of us are afflicted with this minor touch…
What are the major barriers to listening that I should consciously try to overcome?
Taking steps to be a better listener Effective listening doesn’t just happen. It takes some work and diligence to improve. Here are some of the most common barriers to effective listening from the point of view of the listener. You…
