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Bacal's Personal & Work Growth Center
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Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF)
Perfect Phrases For Customer Service (McGraw-Hill - KINDLE)
Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (PDF Download))
Perfect Phrases for Performance Reviews 2/E (IN PRINT)
How To Contribute To Your Own Team's Health - LearnByte Helpcard (PDF DOWNLOAD)
$12.95
Performance Management - A Briefcase Book (2nd Edition) (IN PRINT)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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