Author: Robert Bacal

Site owner, author, management consultant, trainer, specializing in dealing with difficult, angry, and hostile people.

A Brief Conflict-Provoking Communication Self-Assessment

Are you a conflict starter at work? The following free self-assessment is from Conflict Prevention In The Workplace – Using Cooperative Communication. The book is available in PDF form only in our Bacal and Associates Store Since this book is…

Communicating With The Boss – Get Your Ideas Heard (Tips & Tricks)

Get Through to your hard headed boss Reduce conflict with your boss and manager Communicating With The Boss We all work for someone, and we need to communicate effectively with the boss, for our own benefit and the benefit of…

The CARP System For Managing Angry People – Part III (Problem-Solving)

Using The CARP System To Manage Conflict Constructively – Part III (Problem-Solving) By Robert Bacal Editor’s Note. This is part of a three part series. To view parts one and two, click the links at the bottom of the article….

Using The CARP System To Manage Conflict Constructively – Part II (Acknowledge)

Learn about the ACKNOWLEDGEMENT portion of the CARP conflict model The Power of Acknowledgement In Conflict Resolution Using The CARP System To Manage Conflict Constructively – Part II (Acknowledge) Editor’s Note. This is part of a three part series. To…

Using The CARP System To Manage Conflict Constructively – Part I

Learn this simple model for dealing with conflict situations Control – Acknowledge – Refocus – Problem Solve – Conflict Resolution Model Part I (Control)  Summary: In this three part article Robert presents a simple four stage model for dealing with…

Communication File – Improve Communication By Eliminating Insinuation

Learn about how insinuation causes conflict Summary: Using insinuating language (insinuations) is a cowardly and week method of attacking another person without taking responsibility for one’s opinions or position. Learn about insinuation and the damage it causes to effective communication….

Defusing Hostile People Guide

Principles of Defusing Hostility Follow these principles when dealing with an angry person to succeed! Deal With Person’s Feelings First An angry person needs to have the issue AND their feelings addressed in order to start interacting constructively. The angrier…

Internal Communication Strategies – The Neglected Strategic Element: Communicating within the company is as important as communicating outside the company

Special Report  Internal Communication Strategies – The Neglected Strategic Element Most organizations, be they public or private understand the importance of strategic communication with customers and/or stakeholders. Hence we have marketing and communication specialists to produce communication plans for external…

Applying Bacal’s Law of Meaningless Utterances – Understanding language and communication – meaningless utterances

Amazing Language_ Much of what we say means nothing at all Applying Bacal’s Law of Meaningless Utterances People say all sorts of things, and make all kinds of statements. Some of those are very meaningful, even profound and worth paying…

Ten Tips On Using Relationship Quizzes To Understand Yourself And Your Partner

There are tons of quizzes online (below is a list and links to a number of self-assessment instruments you can use free of charge) and in magazines that can help you better understand yourself and your relationships, but you need…

Why Companies Can’t Prove The Value Of Employee Engagement

In a perfect world, it would be important for companies that invest in anything to be able to evaluate whether that investment returns value to the company. Companies evaluate their marketing strategies, in terms of business results, assessing different channels,…