Author: Robert Bacal

Site owner, author, management consultant, trainer, specializing in dealing with difficult, angry, and hostile people.

Finding And Choosing A Therapist Who Works For You

Looking for a good fit, and profiting from your interactions with a therapist PLUS some warning signs Congratulations On Your Courage Although getting involved in therapy is more common than ever, it still takes courage to recognize you have a…

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Before You Make Major Life and Relationship Decisions During Stressful Times/Covid, Read This

It’s remarkable that virtually every person on the planet is dealing with the confusion, depression and fears resulting from the Covid-19 pandemic. Every person…that’s probably unprecedented in history. Media reports research that states that divorces are up, and more and…

Marriage Not Safe, New Research Suggests

Marriage Much Riskier Thing Than Previously Thought It’s often been suggested that married couples actually live longer than unmarried people, and there’s some research to suggest that it the case. With a shift away from formal marriage, researchers are re-visiting…

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The Never Ending Interviews: To Grow OR Not To Grow A Business

Robert Bacal discusses the pros and cons of business growth in the first in a new series, entitled “The Never Ending Interviews” Q: Robert, you’ve just semi-retired after twenty five years running Bacal & Associates as a solo business. Was there…

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Never Ending Interviews: Expecting Minimum Wage Customer Service Staff To Act As If They Are Slaves

Q: I noticed that you had a brief conversation with @altmilan who suggested that people on both sides of the customer equation (employees/companies AND customers) sometimes confuse service with servitude. Can you expand on this a bit? A: Actually, that was Milan’s…

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Why Your Twitter Marketing Efforts Are Doomed To Failure

Learn about sales funnels, churn, attrition and deceiving metrics. Here’s the scenario. The social media platform you use indicates you have 25,000+ followers, or friends or people who should be reading and responding to your business related social messages. But…