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Bacal's Personal & Work Growth Center

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A Complete Listing Of Our Books and Tools For Learning And Succeeding At Home and Work

 Robert Bacal  Leave a Comment on A Complete Listing Of Our Books and Tools For Learning And Succeeding At Home and Work
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  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
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  • Toughest Customer Service Jobs? Government. Here’s Why
  • Referring Customers Properly – A Customer Service Skill
  • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Casselman
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