Growth tools you can use NOW!
Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF)
$12.95
Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT)
$38.95
If It Wasn't For The Customers I'd Really Like This Job (IN PRINT)
$21.95
Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon)
Performance Management Master Checklist For Managers & HR - LearnBytes (DOWNLOAD PDF)
$12.95
Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF)
$12.95
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario
Canada, K0A 1M0
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