Growth tools you can use NOW!
Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF)
$12.95
Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents (KINDLE)
Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (PDF Download))
Manager's Guide To Performance Management (KINDLE)
Defusing Hostile Customers Techniques (PDF DOWNLOAD)
$12.95
Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Casselman
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