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Getting The Most From Annual Reviews For EMPLOYEES - Helpcard (PDF DOWNLOAD))
Perfect Phrases for Performance Reviews 2/E (IN PRINT)
If It Wasn't For The Customers I'd Really Like This Job (IN PRINT)
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Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (PDF DOWNLOAD)
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Perfect Phrases For Managing Your Small Business (IN PRINT AMAZON)
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Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario
Canada, K0A 1M0
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