Growth tools you can use NOW!
Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents (KINDLE)
The Uncommon Art And Science Of Giving Feedback (KINDLE)
Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD))
$12.96
Performance Management - A Briefcase Book (2nd Edition) (IN PRINT)
If It Wasn't For The Customers I'd Really Like This Job (IN PRINT)
$21.95
What You Need To Know About Conversational Cons (PDF DOWNLOAD)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario
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