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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

manager

 Robert Bacal

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  • Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD))

    Delegation For Managers Mini-Guide – The no cost path to better productivity for you and your department. (PDF DOWNLOAD))

    $12.96     Add to cart
  • Sale! One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)

    $13.95 Original price was: $13.95.$12.05Current price is: $12.05.     Add to cart
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Featured Products

  • Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF) Defusing Hostile Customers Workbook For The Public Sector (3rd Edition) (DOWNLOAD PDF) $38.96 Original price was: $38.96.$22.06Current price is: $22.06.
  • Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF) Progressive Discipline - Turning Around Poor Performers Helpcard (DOWNLOAD PDF) $12.95 Original price was: $12.95.$12.94Current price is: $12.94.
  • Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$6.95Current price is: $6.95.
  • Perfect Phrases For Customer Service (McGraw-Hill - KINDLE) Perfect Phrases For Customer Service (McGraw-Hill - KINDLE)
    Rated 5.00 out of 5
    $9.99
  • Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) $12.95
  • Making Performance Management & Appraisal VALUABLE (PRINT) Making Performance Management & Appraisal VALUABLE (PRINT) $24.95 Original price was: $24.95.$12.95Current price is: $12.95.

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Referring Customers Properly – A Customer Service Skill
  • The Costs of Government Shooting Itself In The Foot
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Get in Touch

Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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