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Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF)
$12.95
Dealing WIth A Disappointing Performance Evaluation (KINDLE)
Manager's Guide To Performance Management (KINDLE)
Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD))
$12.96
Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parents (KINDLE)
Making Performance Management & Appraisal VALUABLE (PRINT)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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