Growth tools you can use NOW!
Finding and Choosing A Therapist Who Works For You (PDF DOWNLOAD)
Perfect Phrases for Performance Reviews 2/E (IN PRINT)
Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon)
Making Performance Management & Appraisal VALUABLE (PRINT)
Manager's Guide To Performance Management (KINDLE)
The Uncommon Art And Science Of Giving Feedback (KINDLE)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Bacal & Associates
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Casselman
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