Growth tools you can use NOW!
The Uncommon Art And Science Of Giving Feedback (KINDLE)
Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF)
Influencing Your Boss - Getting Heard Helpcard (PDF DOWNLOAD)
One-To-One Training For Small Business Helpcard (PDF DOWNLOAD)
Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD)
Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Bacal & Associates
722 St. Isidore Rd.
Casselman
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