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Bacal's Personal & Work Growth Center

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Lost password

 Robert Bacal

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Featured Products

  • Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) $38.95
  • How To Contribute To Your Own Team's Health - LearnByte Helpcard (PDF DOWNLOAD) How To Contribute To Your Own Team's Health - LearnByte Helpcard (PDF DOWNLOAD) $12.95
  • Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) Diagnosing Performance Problems - Getting To Root Causes (DOWNLOAD PDF) $12.95
  • Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON) Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON) $16.95
  • Dealing WIth A Disappointing Performance Evaluation (KINDLE) Dealing WIth A Disappointing Performance Evaluation (KINDLE) $14.49 Original price was: $14.49.$9.97Current price is: $9.97.
  • Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD) Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$11.95Current price is: $11.95.

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Referring Customers Properly – A Customer Service Skill
  • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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