Author: Robert Bacal

Site owner, author, management consultant, trainer, specializing in dealing with difficult, angry, and hostile people.
cobweb, spider web, dew

Social Media Not Enough: Eight More Reasons Your Business Needs A Website

(Second in a series on why small businesses should not rely on social media platforms, like LinkedIn and Facebook.) The first in the series is available here.) #8 Your Profile/About Page On social media your profile is the main way…

cobweb, spider web, dew

Social Media Not Enough For Small Business: You Need A Website

20 Reasons You Need A Website For Your Business: Social Media Presence Is NOT Enough These days most small businesses jump into the social media space — primarily on Facebook, LinkedIn, Bebee and other similar platforms. They lose out on…

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Toxic Organizations Cause Conflict — The Remedy Is Leadership

Welcome to the fire of an unhealthy workplace. Leadership may be the cure Summary: Some organizations have climates that are unhealthy for those that work in them. We call these organizations toxic organizations. Within toxic organizations conflict thrives like weeds….

Barefoot Man Siting on Chair in Niche

Expand Your Small Business By Expanding Your Mind: Defining Your Niche

One of the advantages small business have over larger companies is the ability to change direction, or expand directions “on a dime”. If you aren’t making changes, you are going to get buried by competitors you should be able to compete…

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A Typical Day — Why Technology is Worsening Both Customer Service and Customer Experience

In my short article entitled Has technology improved the customer experience in most companies? I put forth a number of reasons why technology is making customer service and customer experience worse. Here’s a typical 24 hour day — my day, in fact….

Small Business Owners Using Visualization to Stay Motivated

This is an excerpt from Perfect Phrases For Managing Your Small Business, which is available in book stores and at amazon. Please click the picture for more information. It happens to every small business owner. You get tired. Your motivation…