Author: Robert Bacal

Conflict Resolution a la Steven Covey By Dina Beach Lynch, Esq. Summary: Learn and apply these five highly effective habits of really excellent conflict resolvers, following along the Steven Covey theme about highly effective people. Particularly relevant to managers, supervisors…

Twelve Step Programs Applied To Conflict Resolution Twelve Step Programs Aren’t Just For Addictions By Elizabeth Tull Summary: A unique approach to conflict management and resolution based on the twelve step programs used in recovery programs like Alcoholics Anonymous. 1….

Bullying In The Workplace Summary: Bullying at work is becoming a more recognized problem, and some jurisdictions, (e.g. Quebec, Canada) have introduced anti-bullying legislation. Read more about workplace bullying and the role of managers in dealing with it. You know…

Managers – Learn to deal with the naysayers and human speed bumps Naysayers & Cynical Employees Can Drive You Nuts. Here’s a solution. Management Challenges Mary Duncan, Director of the Income Security branch, left the staff meeting with her stomach…

Employee Empowerment Can Meet Up With Resistance and Conflict Empowering Employees Can Yield Unexpected Conflict and Resistance! Thorny Problems Empowerment Difficulties Question:  Over the last few month I have been trying to encourage my staff to take on more responsibility,…

Managers Must Communicate More Effectively To Be Good Managers Hints and tips to help managers improve their communication skills Research indicates that managers spend somewhere between 50% – 80% of their total time communicating in one way or the other. …