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Mirroring – A Communication Tool For Generating Rapport What is mirroring mean in terms of communication? Mirroring is a communication technique that is often attributed to the field of Neuro-Linguistic Programming (NLP), but like many techniques from NLP, it was…
If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD)
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Defusing Hostile Customers Techniques (PDF DOWNLOAD)
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Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD)
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Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say...(Print From Amazon)
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Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF)
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Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF)
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