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Mirroring – A Communication Tool For Generating Rapport What is mirroring mean in terms of communication? Mirroring is a communication technique that is often attributed to the field of Neuro-Linguistic Programming (NLP), but like many techniques from NLP, it was…
How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD)
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Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT)
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If It Wasn't For The Customers I'd Really Like This Job (IN PRINT)
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Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF)
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Getting The Most From Annual Reviews For EMPLOYEES - Helpcard (KINDLE)
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How To Contribute To Your Own Team's Health - LearnByte Helpcard (PDF DOWNLOAD)
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