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If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD)
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Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (PDF DOWNLOAD)
Performance Planning For Managers - LearnBytes Helpcard (PDF DOWNLOAD)
Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (PDF Download))
What You Need To Know About Conversational Cons (PDF DOWNLOAD)
Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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