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Making Performance Management & Appraisal VALUABLE (PRINT)
Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (PDF Download))
Perfect Phrases For Managing A Small Business (KINDLE)
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Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD)
Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF)
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Getting The Most From Annual Reviews For EMPLOYEES - Helpcard (PDF DOWNLOAD))
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Bacal & Associates
722 St. Isidore Rd.
Casselman
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