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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

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 Robert Bacal

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  • Sale! Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (PDF DOWNLOAD)

    Building Bridges Between Home And School: The Educator’s/Teacher’s Guide To Dealing With Emotional And Upset Parent (PDF DOWNLOAD)

    $14.95 Original price was: $14.95.$9.97Current price is: $9.97.     Add to cart
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  • Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF) Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Making Performance Management & Appraisal VALUABLE (PRINT) Making Performance Management & Appraisal VALUABLE (PRINT) $24.95 Original price was: $24.95.$12.95Current price is: $12.95.
  • Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF) Performance Appraisal For Managers - Stop The Pain! LearnBytes (DOWNLOAD PDF) $12.95
  • Defusing Hostile Customers Techniques (PDF DOWNLOAD) Defusing Hostile Customers Techniques (PDF DOWNLOAD) $12.95
  • performance managmenet A Briefcase book Manager's Guide To Performance Management (KINDLE) $27.00 Original price was: $27.00.$15.95Current price is: $15.95.

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Referring Customers Properly – A Customer Service Skill
  • The Costs of Government Shooting Itself In The Foot
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
Address:
Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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