Growth tools you can use NOW!
Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF)
$12.95
Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (PDF DOWNLOAD))
$12.96
Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON)
$16.95
Perfect Phrases for Performance Reviews 2/E (IN PRINT)
Dealing WIth A Disappointing Performance Evaluation (KINDLE)
The Uncommon Art And Science Of Giving Feedback (KINDLE)
Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.
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Bacal & Associates
722 St. Isidore Rd.
Casselman
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