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Bacal's Personal & Work Growth Center

Growth tools you can use NOW!

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 Robert Bacal
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Featured Products

  • Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$6.95Current price is: $6.95.
  • Making Performance Management & Appraisal VALUABLE (PRINT) Making Performance Management & Appraisal VALUABLE (PRINT) $24.95 Original price was: $24.95.$12.95Current price is: $12.95.
  • The Responsive Manager / Leader: Key to Loyalty and Productivity (Download) The Responsive Manager / Leader: Key to Loyalty and Productivity (Download) $12.95
  • Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon) Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon) $24.95 Original price was: $24.95.$6.25Current price is: $6.25.
  • Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD) Presenting To Difficult, Hostile, Resistant Groups LearnBytes Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$11.95Current price is: $11.95.
  • If It Wasn't For The Customers I'd Really Like This Job (IN PRINT) If It Wasn't For The Customers I'd Really Like This Job (IN PRINT) $21.95

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Referring Customers Properly – A Customer Service Skill
  • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
Email: ceo@work911.com
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Bacal & Associates
722 St. Isidore Rd.
Casselman
Ontario Canada, K0A 1M0

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