Category: FAQ-Communication
Why is most communication training misleading?
Unfortunately, much of what is taught in common communication training and seminars is based on an out-moded and out of date understanding about how human communication actually works. Many seminars teach that communication involves a sender and a receiver, and…
What is the difference between advocacy communication and inquiry communication?
When you communicate, you function differently when you are in advocacy mode, and when you are in inquiry mode. Advocacy communication puts you in a position of “standing for”, or advocating a particular action, position or set of principles. In…
What You Don’t Say Counts: “You Don’t Say?” Good!
What You Don’t Say Determines The Relationship We know that “good” talk smooths and builds relationships, whether with family, or friends or in the workplace. Supportive listening and compliments are important in building a good foundation of trust and mutual…
Can you provide practical tips and suggestions to improve email communication?
The following is an excerpt from Conflict Prevention in the Workplace — Using Cooperative Communication When sending e-mail always reread what you have written before sending it on. Read it twice (at least) — once for content (does it say…
Why Is E-mail More Prone to Creating Unnecessary Conflict?
If you have any experience on the Internet or using your company’s internal email system, you probably realize that there is a great deal of very poor confrontational communication that occurs in the electronic medium. Why is that the case?…
Sweetspot: Communicating Positively and Negatively
Avoiding Overly Positive and Overly Negative Communication The Sweet Spot Between Overly Positive and Overly Negative Communication: Glass Empty, Glass Full You’ve heard the phrase: “There’s two kinds of people. Those that see the glass as half full, and those…
