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Bacal's Personal & Work Growth Center

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 Robert Bacal

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    • Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF) Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF) $12.95 Original price was: $12.95.$4.95Current price is: $4.95.
    • How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD) How To Get Along With Almost Anyone Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$9.95Current price is: $9.95.
    • Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF) Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF) $12.95
    • Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) $12.95
    • Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) Communicating Cooperatively In The Workplace Helpcard (PDF DOWNLOAD) $12.95 Original price was: $12.95.$6.95Current price is: $6.95.
    • Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) Defusing Hostile Customers Workbook For The Public Sector(3rd Edition) (IN PRINT) $38.95

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    • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
    • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
    • Complex Systems The Source of Majority of Customer Service Failures
    • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
    • Toughest Customer Service Jobs? Government. Here’s Why
    • Referring Customers Properly – A Customer Service Skill
    • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
    • Learn Why Governments Need to Think Customer Service Too
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    About Company


    Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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    Phone:(613) 764-0241
    Email: ceo@work911.com
    Address:
    Bacal & Associates
    722 St. Isidore Rd.
    Casselman
    Ontario Canada, K0A 1M0

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