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Bacal's Personal & Work Growth Center

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 Robert Bacal
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Featured Products

  • performance managmenet A Briefcase book Performance Management - A Briefcase Book (2nd Edition) (IN PRINT)
    Rated 5.00 out of 5
    $27.00
  • Perfect Phrases For Customer Service (McGraw-Hill - KINDLE) Perfect Phrases For Customer Service (McGraw-Hill - KINDLE)
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  • How To Contribute To Your Own Team's Health - LearnByte Helpcard (PDF DOWNLOAD) How To Contribute To Your Own Team's Health - LearnByte Helpcard (PDF DOWNLOAD) $12.95
  • Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF) Learn To Fight Fair LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) Using Your Head To Manage Conflict LearnBytes Helpcard (DOWNLOAD PDF) $12.95
  • Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON) Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON) $16.95

Newest Additions

  • Eight Reasons Why Social Media Negatively Affects Customer Service and The Customer Experience
  • Complex Systems The Source of Majority of Customer Service Failures
  • Are You Willing To Pay Higher Taxes For Better Government Customer Service?
  • Disasters Highlight Government and NGO Need To Train Staff To Deal With Frustrated and Emotional Clientele
  • Toughest Customer Service Jobs? Government. Here’s Why
  • Referring Customers Properly – A Customer Service Skill
  • Government and Customer Service – An Oxymoron? Why Do People Perceive the Government As Being Poor At Customer Service?
  • Learn Why Governments Need to Think Customer Service Too
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About Company


Bacal & Associates was founded in 1992. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers. He has authored over 20 books on various subjects, many published by McGraw-Hill.

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Phone:(613) 764-0241
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Casselman
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