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In the next town over, there’s a bakery that’s approaching its second anniversary. It’s often busy, in a town of less than 7,000 people, and surrounded by towns that are even smaller. The Village Bakery has few natural advantages. It’s…
Identifying Subtle Verbal Abuse LearnBytes (Downloadable PDF)
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Perfect Phrases For Managing Your Small Business (IN PRINT AMAZON)
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Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (IN PRINT FROM AMAZON)
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Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent (IN PRINT From Amazon)
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Training Needs Assessment Step By Step LearnBytes Helpcard (DOWNLOAD PDF)
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If It Wasn't For The Customers I'd Really Like This Job (PDF DOWNLOAD)
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