For Small Businesses It Can’t All Be About The Benjamins —Passion Counts

There are a lot of people who start their businesses because they believe their ideas are fabulous and unique, and they also believe that the operation of a small business is going to make them rich. Often they believe riches…

Uncommon Comments On Social Media and Human Communication

As social media moves into a more mature phase, there’s still a lot we don’t know about its usefulness to the majority of businesses. Below are a number of short snippets, quotes and comments on social media. Whether they are…

The Problem of “Thin Relationships” On Social Media

Umair Haque, the Harvard academic, posts on The Harvard blog, a thought provoking idea about the limitations of social media and the kinds of relationships that are forged via social media. He speaks of “thin relationships” Here’s a quote that expresses the…

Writing Tip: Words Are The Paintbrush

Think of your words as a paintbrush for the senses. EVOKE. Most amateur writers get lost in abstractions, abstract concepts, vagueness. Don’t say love. Tell me what love looks like. Paint it like DaVinci. Tell me what love smells like….

Writing Lesson: Glib, Cute, Idiot

It’s easy to mistake facility with language with poetic ability. Don’t. Wordplay, cuteness, glibness — all to show how damned clever you are just shows how lacking in substance your writing is. Cuteness, glibness cannot replace real insight, real ability…

Why And How Search Engines Are Failing You

You may finally be noticing that you simply cannot find what you need using Google and the other search engines. In fact, it’s fair to say that Google search results have slowly been declining in quality and usefulness over the…

Support Your Support Staff So They Can Support You

They usually do the most repetitive job tasks. They answer the phones, keep things organized, keep track of finances, make sure you have what you need when you need it, and are often the first contact a customer or member…

What Sets Social Media Winners From Social Media Losers?

Perhaps it’s because I’m slowly reading “You Are Not A Gadget” By Jaron Lanier, but I’m getting more interested in the changes that society may undergo as a result of social media, and in turn, I’m interested in what is…

Q&A: Ground Rules For Teams And Groups — Should We Have Some?

The following question is about a workplace, but the things that make teams function well apply to ANY kind of group or team, whether it’s a sports team, non-profit action group, or in the home (yes, your family is a…

Dealing With The Human Road Runner Employee

In a previous article we discussed the plight of Mary Duncan, Director of the Income Security Branch, who had to contend with John, the human speed bump. John’s tended to shoot holes in new ideas, procrastinate, and generally hold to…