Author: Aaron Hanks

“Customer Wars” is a reality TV series that purports to document heated conflicts between customers and service workers across various industries. While the show aims to provide entertainment through dramatic confrontations, it ultimately presents a problematic and potentially harmful portrayal…

Introduction: Communication is the cornerstone of human interaction, shaping the dynamics of relationships, whether personal or professional. Virginia Satir, a renowned family therapist, introduced the concept of Satir Modes, offering a framework to comprehend various communication patterns and their impact…

Introduction In the modern landscape of communication, the realms of social media and print media stand as two formidable pillars. Each possesses its own unique set of conventions, audiences, and purposes. Writing for these distinct platforms requires an understanding of…

By Marta Driesslein Editor’s Note: There are a number of approaches to influencing others. In this article Marta Driesslein uses the servant leader perspective developed by Greenleaf to suggest how leaders can more effectively influence others. What you want done,…

Introduction: Defining managing and leading Effective management and leadership are essential components of successful organizations. While the terms “managing” and “leading” are often used interchangeably, they encompass distinct roles and skillsets. Understanding the difference between managing and leading is crucial…

1. Introduction: Small businesses often find themselves in a David versus Goliath scenario, pitted against large corporations with vast resources and established market dominance. However, in today’s dynamic business environment, small businesses have the potential to not only survive but…