Better Skills - Better Lives

Having to face difficult and aggressive customers is enough to sap the life out of your enjoyment of your job. The "tough customers" sap time, slow you down, and increase stress levels enormously. But there are things you can do to stop angry customer interactions from escalating, and reduce the time it takes to deal with difficult customers.

Our books walk you through hundreds of techniques you can use to defuse difficult customers PROFESSIONALLY, and make yourself abuse proof.

In this section you can review our books on customer service and choose what's best for you. Books here are in printed form and will be mailed to you.

Take advantage of author Robert Bacal's twenty five years of experience teaching people how to defuse hostile customers, and the hundreds of years of experience he has summarized from his seminar clients.