Author: Robert Bacal

Site owner, author, management consultant, trainer, specializing in dealing with difficult, angry, and hostile people.

What You Need To Know About Using WordPress For Your Small Business

It’s A Trade off For Small Businesses Using WordPress When I search online for a service, menu or product, I often end up on WordPress sites that literally make me cringe. Many of them consist of one or two pages,…

Emotional And Verbal Abuse Isn’t Always LOUD

All too often emotional and verbal abuse leads to physical violence. Learn to recognise when you are being emotionally or verbally abused. Emotional and verbal abuse leave scars that are far deeper than the scars left by physical abuse. Learn…

Ten Tips On Using Relationship Quizzes To Understand Yourself And Your Partner

We all like to learn about ourselves and our relationships, and that’s one reason why relationship quizzes online and in magazines are so popular. Use the ones in this section for fun, and you may learn some things about yourself…

Free Chapters From ImPerfect Phrases For Relationships: 101 COMMON Things You Should Never Say To Someone Important To You… And What To Say Instead

The research on successful relationships and marriages is clear. It’s not WHAT you argue about, but what you SAY, that predicts whether your relationship will last. Sure, your tone is important, but your words and phrases make a huge difference…

Free Sample Chapters: Perfect Phrases For Customer Service (2nd Edition McGraw-Hill)

Limited Time Only Get your free 60 pages from Perfect Phrases For Customer Service, by Robert Bacal, 2nd Edition published by McGraw-Hill   THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You’ve heard it a million times:…

Teachers Are From Pluto, Parents From Mercury, and It’s The Children Who Suffer

With the beginning of the school year, the “war” between parents and teachers begins anew. Both parents and teachers have the same ultimate goal: To provide the best education possible to students going to schools, which is a good thing,…