Author: Robert Bacal
Why do the same words mean different things to different people?
People get perplexed because they may say something (a word, phrase or sentence) to one person and get one reaction and say the exact same thing to anther person, and get a completely different, or even opposite reaction. Don’t words…
What is cooperative communication?
Cooperative communication is a term coined by Robert Bacal in the 1990’s to describe communication techniques that tend to encourage people to work together, or cooperate (hence the name). The opposite of cooperative communication, he called confrontational communication. After working…
What is confrontational communication?
Confrontational communication is communication (the way we interact) that tends to anger, create unnecessary conflict, and damage relationships at home and at work. It was defined by Robert Bacal, along with it’s opposite, cooperative communication Confrontational communication involves a wide…
Why is it important that all parties in communication have the “same type of conversation?
Different Communication Purposes Breeds Misunderstanding People communicate for different reasons and in different ways. There are different kinds of conversations. When two people are communicating for different purposes, or having “different conversations”, there’s a good possibility that conflict and misunderstanding…
What You Don’t Say Counts: “You Don’t Say?” Good!
What You Don’t Say Determines The Relationship We know that “good” talk smooths and builds relationships, whether with family, or friends or in the workplace. Supportive listening and compliments are important in building a good foundation of trust and mutual…
Can you provide practical tips and suggestions to improve email communication?
The following is an excerpt from Conflict Prevention in the Workplace — Using Cooperative Communication When sending e-mail always reread what you have written before sending it on. Read it twice (at least) — once for content (does it say…
