Better Skills - Better Lives

I've been training customer service staff to deal with difficult and angry customers, and been lucky enough to write and have published three different books on customer service, two specifically for those who want to develop their skills dealing with difficult customers, and one a more general one, Perfect Phrases For Customer Service, published by McGraw-Hill.

Below is a brief video about the three different books, and what sets them apart from each other and others in the field.