Just wanted to let you know of our new free website devoted to helping you learn how to deal with the worst customers you could possibly encounter. Are they angry? Are they manipulative? Abusive to you verbally? We have solutions, and we are making them available to you at our Angry Customers Knowledgebase .
There's more here. Not only can you post your angry customer questions, and receive answers free of charge, but you can show off YOUR wonderful customer service skills by posting a question and answer set to help others. It's easy.andnbsp;
Here are some of the categories available:
When I write a book, I do things a bit differently if Iand#8217;m going to self-publish vs. try to publish with a major publisher, and one thing I look at for self-publishing is how I’ll be selling the book once it’s done. Of course, there’s print, and doing various mobile versions for Kindle, etc, but …
You canand#8217;t be effective with angry complaining customers unless you understand what they need, psychologically speaking, to &"let go of their anger”, and calm down so they are willing to work with you, rather than shout at you. The various techniques that are in our books on customer service work and work well, but to …
|Owning and operating a small business is a continuous uphill battle fraught with financial challenges.|
PaySimple has compiled a much-needed weapon for your small business' arsenal: The Ultimate Guide to Small Business Financial Management.
In this eBook, we'll share details and tips on a range of essential financial topics including:
|Just one year ago, over 10 percent of businesses listed 'late payments' as a critical problem alongside concerns like the cost of health insurance and the complexity of changing tax laws. Although there have been advances in technology and a plethora of new bill payment options available to consumers, businesses still struggle with the issue of late payments. There is a remedy for this problem...|
In this eBook, we'll share the action plan that businesses are taking to obliterate the late payment problem. You'll learn:
From the beginning Iand#8217;ve said that social media is hardly social at all, and that most of it involves broadcasting one way. Many of the social media experts I know have villified me for suggesting such heresy. In my mind social means INTERACTING. You know, I post something, you respond, someone else jumps in…that kind …
As a nonprofit, you may think that doing PR for your organization requires a dedicated staff member, or an extensive budget to hire an agency. But thanks to technology, you can engage in a PR campaign with the tools you are already using- your CRM, Facebook, Twitter and a few new free or low cost tools. This white paper shows you how.
It's been a busy and challenging month, with the ongoing recession, the US election, and the Sandy hurricane. It's tough times, so we've slashed the prices on our books and Learnbytes by 50%, for a limited time only.
Whether you are a manager trying to figure out the best ways to do performance appraisal, or someone trying to improve your relationships at home and at work, NOW is the time to order, and learn how to manage conflict more effectively, communicate at home and at work to enhance your career, or learn how to lead and manage more effectively. Prices will never be lower.
Thank you for your interest in what may be the ONLY learning oriented app for both customers, and those that service customers. And, most of us are both! The app is available free of charge from:
Our goal is to put customer service related information at your fingertips, whether you are a complaining customer, or a customer service representative, or manager. We bring you over 1,000 articles, sound files, learning resources, tips and advice. So let's look at the features in the order they appear on the main screen.
This 185 page book teaches you how to deal with the most difficult, angry and stressful customers. In this section you learn what's in the book. Use is self-explanatory.
Browse our categorized articles on every aspect of customer service, whether it's building a customer service oriented culture, using CRM, social media, how to deal with difficult customers, and hints and tips for consumers who want to complain or get what they need from companies. (Updated dynamically, so new material available often)
Here you find the newest additions to all our online libraries, so you don't have to go through the complete catalog to find the newest and best material on customer issues. Also you'll find news about our company, free giveaways and discounts.
We've included three chapters from our book, If It Wasn't For The Customers, I'd Really Like This Job. Future revisions will include additional chapters.
For over fifteen years we've published our newsletter, the Work911 Ezine. In the newsletter we provide free offers, product giveaways and free articles on topics related to the workplace. Access the archives to read articles from past issues, too.
LearnBytes are short, focused, tightly written learning tools on important topics, like conflict management, strategic planning, communication, performance appraisal, and more. Here you can preview, browse and purchase. Learning for busy people.
Robert Bacal has authored more than fifteen books on various work and communication issues, and his books have sold over 400,000 copies worldwide. Visit, browse and buy his books in KINDLE format and in PRINT from amazon.com. Use the amazon feature to sample each book.
We produce a number of publications to help you succeed in your personal life, available in print, PDF format, and Kindle. Browse, find what you will help you, and purchase.andnbsp;
One of the most important improvements is this section which will help regular consumers learn to interact to get better customer service. You'll find hints and tips and how to complain, how to navigate phone trees, how to use social media to get help and a lot more.
Our favorite section, because it's a great opportunity to take a break, laugh, and marvel at some of the incredibly strange things customer say. All real dialogues, and stories about silly demands and expectations, but the point is, if you don't laugh at loud, you probably don't have a heartbeat.
We love audiobooks for commutes, travel, and relaxation, so it's not surprising we'd want to convert our books into audio. In this section you'll be able to listen to book chapters. Note that the costs of professional production are so high, we've decided to use computer generated speech, so this won't be for everyone. It's also important to note that these files can be large, and use up data connection quotas, so we recommend you listen over WiFi connections, or if you have unlimited data plans.
We provide learning apps free of charge. It takes time to build apps properly, so if you like this app, you can make a donation to support further development. Or, if you don't want to do that, there are a few suggestions about how you can support us in other ways.