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Our Newsletter


The Free Stuff

Women Leaders and Organizational Change
Some suggest that adding more women in leadership roles will change organizations, but this article suggests that that isn't going to work. Much more is required if our organizations are to change. (27-Apr-2015)

Why leadership coaching for development often falls short
Leadership coaches abound, but the truth is that a lot of leadership coaching does nothing but cost money and time. Here's why. (24-Apr-2015)

Why is most communication training misleading?
Why is most communication training misleading?

Why do the same words mean different things to different people?
Why do the same words mean different things to different people?

What is cooperative communication?
What is cooperative communication?

Using Self-Talk To Manage Your Anger LearnBytes Helpcard (download)
Using Self-Talk To Manage Your Anger LearnBytes Helpcard (download)

Completely Free:

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How Much Does Your Anger Affect Your Life?

Frustration and anger go with our high stress, high anxiety, too fast world. If you would like to get better at managing your anger, read on.

 

Almost everyone in..

Price: $4.95



The Customer Service and Customer Experience Home Page
This mega-portal offers a huge array of customer service and customer experience resources to learn from, and we welcome customer service representatives, call center employees, managers and customers. Read, Learn, Discuss. It's all free.

Righting your ship after job loss, Part II : Jobs
Layoffs abound. Here are some suggestions on how to manage your life if you've experienced a job loss. (29-Apr-2013)

NetSuite for Publishing Companies
Download this eBook to learn how NetSuite keeps you on the razor's edge of media and publishing, maximizing revenue and wowing consumers through:
  • Better, smarter decisions
  • Streamlined operations
  • Accelerate sales & services productivity
  • Integrating Financials, ERP and CRM
Learn how NetSuite helps publishers stay on the razor's edge and thrive. Download now.

Request Free!


How to Change the World: Ten Ways to Use LinkedIn to Find a Job
Searching for a job can suck if you constrain yourself to the typical tools such as online jobs boards, trade publications, CraigsList, and networking with only your close friends. In these kinds of times, you need to use all the weapons that you can, and one that many people don't--or at least don't use to the fullest extent, is LinkedIn. Executives from all the Fortune 500 companies are on LinkedIn. Most have disclosed what they do, where they work now, and where they've worked in the past. Talk about a target-rich environment, and the service is free. Here are ten tips to help use LinkedIn to find a job. (22-Apr-2013)

Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (download)
Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (download)

Multiple benefits of delegation go way beyond saving timeDelegation For Manage..

Price: $7.95



Customer Service Zone Free Library For Better Customer Service
Customer Service Zone - The place to get help and learn about customer service issues. Learn about difficult customers, and develop your customer service skills.

Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent
Building Bridges Between Home And School: The Educatorand#039;s/Teacher's Guide To Dealing With Emotional And Upset Parent

Teachers and school administrators work hard just to keep up with the challenges of teaching children and young adults, but part of the job is also to communicate with, and work with parents as partners.

Unfortunately, often because parents care so much about t..

Price: $13.95



Are the BBC right to scrap appraisals?
The BBC is a recent organization that's decided to get rid of the formal once a year appraisals and replace them with more regular ongoing feedback all year. Sensible approach.

Accenture will get rid of annual performance reviews and rankings
Announced in 2015, Accenture will get rid of the traditional annual review process and replace it with "after action reviews". Read about it here.

About Bacal & Associates
Want to find out about Bacal andamp; Associates? Here it is.

3 Ways LinkedIn Just Made It Easier to Find a Job
If you're unemployed, or know someone who is, I want to tell you about the new, useful ways the LinkedIn Jobs page lets you search for employment. As you likely know, LinkedIn is the largest professional networking site. I'm a longtime fan, so I was eager to see whether its enhancements for job seekers were merely hype or truly helpful. A few weeks back, I reviewed the new Social Jobs app on Facebook and though it had some practical features for job hunters I felt it was too laborious. By contrast, LinkedIn's new features really do make looking for work easier (22-Apr-2013)