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The Free Stuff
One of the modern day "information tragedies" is the decline of the Harvard Business Review (both on and offline) as a source of leading edge thinking on organizations and management, and by and large it's because HBR publishes a number of blogs from those who seem to have more interest in "having a say" than in actually understanding issues. It's with this comment that I begin my commentary on this article on stretch goals.
Printed Versions of LearnBytes Discontinued
With the advent of e-books and digital transmissions, and to make things clearer to our customers, we've removed the printed and laminated versions of our LearnBytes Helpcards from our catalog. This will make it easier and faster for our customers to find what they want more efficiently, and keep our costs down, so we can keep our prices lower.
HOWEVER, if you want copies of our LearnBytes items in physical form (printed, laminated and mailed via regular post), please contact us at ceo@work911.com to arrange a special order. We will still deliver those items but they will now need to be special ordered.
Last day - 50% off all learning tools and books
Today is the last day for our 50% sale -- everything in the store is 50%, both physical books and LearnBytes helpcards on customer service, communication, conflict, performance appraisals and more.
When ordering use the coupon code 50x to get your discount, but do it NOW, before this offer expires.
Identfying Subtle Verbal Abuse LearnBytes
Most of us know what outright verbal abuse looks like and sounds like. It involves shouting, personally oriented insults, accusastion, swearing and similar behaviors. And it hurts. If there's one saving grace about outright, in your face verbal aggression, it's that you KNOW when you are being .. Price: $8.95
How to Engage Your Customers and Employees
As you read this article on engagement, see if you can find flaws with the logic, particularly about the term "engagement". One of the problems with the "engagement" industry is that a number of assumptions get made, then accepted as truth, without proper research. In addition, there's one critical aspect that is almost always ignored.
Ah!DarnCustomers Android App Released - Free
Thank you for your interest in what may be the ONLY learning oriented app for both customers, and those that service customers. And, most of us are both! The app is available free of charge from:
Google Android Market (Google Play)
Features:
Our goal is to put customer service related information at your fingertips, whether you are a complaining customer, or a customer service representative, or manager. We bring you over 1,000 articles, sound files, learning resources, tips and advice. So let's look at the features in the order they appear on the main screen.
About The Book: If It Wasn't For The Customers, I'd Really Like This Job (No live connection needed)
This 185 page book teaches you how to deal with the most difficult, angry and stressful customers. In this section you learn what's in the book. Use is self-explanatory.
Customer Service Library: 1,000 Customer Service Related Articles and Resources (live connect needed)
Browse our categorized articles on every aspect of customer service, whether it's building a customer service oriented culture, using CRM, social media, how to deal with difficult customers, and hints and tips for consumers who want to complain or get what they need from companies. (Updated dynamically, so new material available often)
New! (live connection needed)
Here you find the newest additions to all our online libraries, so you don't have to go through the complete catalog to find the newest and best material on customer issues. Also you'll find news about our company, free giveaways and discounts.
Free Chapters (no live connection needed)
We've included three chapters from our book, If It Wasn't For The Customers, I'd Really Like This Job. Future revisions will include additional chapters.
Our Newsletter (live connection needed)
For over fifteen years we've published our newsletter, the Work911 Ezine. In the newsletter we provide free offers, product giveaways and free articles on topics related to the workplace. Access the archives to read articles from past issues, too.
Check Out LearnBytes (live connection needed)
LearnBytes are short, focused, tightly written learning tools on important topics, like conflict management, strategic planning, communication, performance appraisal, and more. Here you can preview, browse and purchase. Learning for busy people.
Bacal's Books On Amazon (live connection needed)
Robert Bacal has authored more than fifteen books on various work and communication issues, and his books have sold over 400,000 copies worldwide. Visit, browse and buy his books in KINDLE format and in PRINT from amazon.com. Use the amazon feature to sample each book.
Visit Our Store For More (live connection needed)
We produce a number of publications to help you succeed in your personal life, available in print, PDF format, and Kindle. Browse, find what you will help you, and purchase.andnbsp;
New In Version 2.0
Just For Customers (live connection needed)
One of the most important improvements is this section which will help regular consumers learn to interact to get better customer service. You'll find hints and tips and how to complain, how to navigate phone trees, how to use social media to get help and a lot more.
Wacky Customer Humor (live connection needed)
Our favorite section, because it's a great opportunity to take a break, laugh, and marvel at some of the incredibly strange things customer say. All real dialogues, and stories about silly demands and expectations, but the point is, if you don't laugh at loud, you probably don't have a heartbeat.
Audiobooks (Beta - (live connection needed)
We love audiobooks for commutes, travel, and relaxation, so it's not surprising we'd want to convert our books into audio. In this section you'll be able to listen to book chapters. Note that the costs of professional production are so high, we've decided to use computer generated speech, so this won't be for everyone. It's also important to note that these files can be large, and use up data connection quotas, so we recommend you listen over WiFi connections, or if you have unlimited data plans.
Support Us (live connection needed for part of this section)
We provide learning apps free of charge. It takes time to build apps properly, so if you like this app, you can make a donation to support further development. Or, if you don't want to do that, there are a few suggestions about how you can support us in other ways.