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Our Newsletter


The Free Stuff

Why is most communication training misleading?
Why is most communication training misleading?

Why do the same words mean different things to different people?
Why do the same words mean different things to different people?

What is cooperative communication?
What is cooperative communication?

Using Self-Talk To Manage Your Anger LearnBytes Helpcard (download)
Using Self-Talk To Manage Your Anger LearnBytes Helpcard (download)

Completely Free:

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How Much Does Your Anger Affect Your Life?

Frustration and anger go with our high stress, high anxiety, too fast world. If you would like to get better at managing your anger, read on.

 

Almost everyone in..

Price: $0.00



The Customer Service and Customer Experience Home Page
This mega-portal offers a huge array of customer service and customer experience resources to learn from, and we welcome customer service representatives, call center employees, managers and customers. Read, Learn, Discuss. It's all free.

Survivors Can Soar After Downsizing
This might be a bit over optimistic, since layoff survivors aren't likely to soar in the short term, but it does provide some important tips for leaders tasked with getting through layoffs and maintaining productivity. (11-Nov-2014)

Surviving downsizing: How to keep morale high when times are tough
Leaders can take steps to counter the tendency for both morale and productivity to nose dive when layoffs are implemented. Whether it's possible to keep HIGH is something you'll have to decide after reading these suggestions. (11-Nov-2014)

Righting your ship after job loss, Part II : Jobs
Layoffs abound. Here are some suggestions on how to manage your life if you've experienced a job loss. (29-Apr-2013)

Insider Tips: How to Use LinkedIn to Find a Job
LinkedIn has become an integral recruiting tool for employers of all sizes, and job seekers need to know how to best use the tool to aid their hunt. While having a profile is a step in the right direction, it's not enough to make a candidate stand out or look attractive to employers. (22-Apr-2013)

Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (download)
Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (download)

Multiple benefits of delegation go way beyond saving timeDelegation For Manage..

Price: $7.95



Customer Service Zone Free Library For Better Customer Service
Customer Service Zone - The place to get help and learn about customer service issues. Learn about difficult customers, and develop your customer service skills.

Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent
Building Bridges Between Home And School: The Educatorand#039;s/Teacher's Guide To Dealing With Emotional And Upset Parent

Teachers and school administrators work hard just to keep up with the challenges of teaching children and young adults, but part of the job is also to communicate with, and work with parents as partners.

Unfortunately, often because parents care so much about t..

Price: $13.95



Attack Mitigation Service: Protecting Your Organization Against Cyber Attacks
Cyber attacks are becoming more sophisticated and increasing in severity as they bypass traditional cloud and CDN protection services to target an organization's IT infrastructure and critical applications. Even organizations with by-the-book security programs can be caught off guard.

Organizations need to implement a security solution that can overcome a litany of emerging risks.

DOWNLOAD THIS WHITE PAPER NOW to learn how to protect your organization with a Fully Managed Hybrid (Premise & Cloud) Cyber-Attack Mitigation Solution.

It Covers:
  • How Attackers Are Getting Sophisticated
  • Cyber-Attacks Come in Vectors/Layers
  • The Layers of Defense
  • Points of Failure
  • End-to-End Cyber-Attack Mitigation Solution


Request Free!


About Bacal & Associates
Want to find out about Bacal andamp; Associates? Here it is.

3 Ways LinkedIn Just Made It Easier to Find a Job
If you're unemployed, or know someone who is, I want to tell you about the new, useful ways the LinkedIn Jobs page lets you search for employment. As you likely know, LinkedIn is the largest professional networking site. I'm a longtime fan, so I was eager to see whether its enhancements for job seekers were merely hype or truly helpful. A few weeks back, I reviewed the new Social Jobs app on Facebook and though it had some practical features for job hunters I felt it was too laborious. By contrast, LinkedIn's new features really do make looking for work easier (22-Apr-2013)