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Our Newsletter


The Free Stuff

Why is most communication training misleading?
Why is most communication training misleading?

Why do the same words mean different things to different people?
Why do the same words mean different things to different people?

What is cooperative communication?
What is cooperative communication?

Using Self-Talk To Manage Your Anger LearnBytes Helpcard (download)
Using Self-Talk To Manage Your Anger LearnBytes Helpcard (download)

Completely Free:

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How Much Does Your Anger Affect Your Life?

Frustration and anger go with our high stress, high anxiety, too fast world. If you would like to get better at managing your anger, read on.

 

Almost everyone in..

Price: $0.00



The open-ended question managers should ask their employees
Forget the employee engagement surveys, and ask this ONE question of employees, and take action on what you hear. Consistent with my approach to performance management where the role of the manager is to eliminate barriers to employee performance.

The Customer Service and Customer Experience Home Page
This mega-portal offers a huge array of customer service and customer experience resources to learn from, and we welcome customer service representatives, call center employees, managers and customers. Read, Learn, Discuss. It's all free.

Setting an Agenda -- Developing Your Meeting Skills

An agenda represents far more than simply a list of items that need to be discussed. In fact, a well-planned agenda is the foundation for a productive meeting and has five distinct purposes, each of which has implications for organizational efficiency and for maintaining good relations with your co-workers and team members. This free eBook explains how to set an agenda to make your meeting a success.

You will learn:

  • Why you should always insist that a meeting is run to an agreed agenda.
  • The five distinct purposes that are served by a successful agenda.
  • How to incorporate all of these into any agenda that you develop.
  • How to arrange individual items and allocate realistic timescales.
  • How each item for discussion should be specified.


Request Free!


Righting your ship after job loss, Part II : Jobs
Layoffs abound. Here are some suggestions on how to manage your life if you've experienced a job loss. (29-Apr-2013)

PLM Best Practices for Medical Device Manufacturers to Ensure Quality

In the medical device industry, the success of a company is driven by its ability to bring innovative, cost-effective products to market quickly.

In this eBook "PLM Best Practices for Medical Device Manufacturers to Ensure Quality", discover why the Food and Drug Administration (FDA) and other regulatory bodies see the concept of total product lifecycle (TPLC) management as the gold standard for ensuring quality and guiding a medical device from concept to completion.

You’ll also learn how a product life cycle management (PLM) solution enables medical device companies to predict quality issues that affect not only compliance but also cost.



Request Free!


Employee Satisfaction And Employee Engagement Means Acknowledging Different Needs
One reason why employee engagement efforts have failed is they fail to acknowledge that different employees are very different in terms of what "turns them on". Not a great article except that it points this out.

Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (download)
Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (download)

Multiple benefits of delegation go way beyond saving timeDelegation For Manage..

Price: $7.95



Customer Service Zone Free Library For Better Customer Service
Customer Service Zone - The place to get help and learn about customer service issues. Learn about difficult customers, and develop your customer service skills.

Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent
Building Bridges Between Home And School: The Educatorand#039;s/Teacher's Guide To Dealing With Emotional And Upset Parent

Teachers and school administrators work hard just to keep up with the challenges of teaching children and young adults, but part of the job is also to communicate with, and work with parents as partners.

Unfortunately, often because parents care so much about t..

Price: $13.95



About Bacal & Associates
Want to find out about Bacal andamp; Associates? Here it is.

3 Ways LinkedIn Just Made It Easier to Find a Job
If you're unemployed, or know someone who is, I want to tell you about the new, useful ways the LinkedIn Jobs page lets you search for employment. As you likely know, LinkedIn is the largest professional networking site. I'm a longtime fan, so I was eager to see whether its enhancements for job seekers were merely hype or truly helpful. A few weeks back, I reviewed the new Social Jobs app on Facebook and though it had some practical features for job hunters I felt it was too laborious. By contrast, LinkedIn's new features really do make looking for work easier (22-Apr-2013)

13 Tips to Get That Job in 2013 on LinkedIn
LinkedIn emailed me that I'm in its "Top Some excellent job hunting advice by a well followed columnist: 1 Percent" of viewed profiles. Only two million of us are, so I'll share my pearls of LinkedIn Networking wisdom. (22-Apr-2013)