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Our Newsletter


The Free Stuff

Women Leaders and Organizational Change
Some suggest that adding more women in leadership roles will change organizations, but this article suggests that that isn't going to work. Much more is required if our organizations are to change. (27-Apr-2015)

Why leadership coaching for development often falls short
Leadership coaches abound, but the truth is that a lot of leadership coaching does nothing but cost money and time. Here's why. (24-Apr-2015)

Why is most communication training misleading?
Why is most communication training misleading?

Why do the same words mean different things to different people?
Why do the same words mean different things to different people?

What is cooperative communication?
What is cooperative communication?

Using Self-Talk To Manage Your Anger LearnBytes Helpcard (download)
Using Self-Talk To Manage Your Anger LearnBytes Helpcard (download)

Completely Free:

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How Much Does Your Anger Affect Your Life?

Frustration and anger go with our high stress, high anxiety, too fast world. If you would like to get better at managing your anger, read on.

 

Almost everyone in..

Price: $0.00



The Social Relationship Management Checklist
Consumers today have more options than ever before when choosing software for social media management. Not to mention, the ever-changing world of Social doesn't make it any easier. To be present across all channels, brands must carefully consider the features they want and need in a social relationship management software.

Inside this white paper you will learn:
  • What smart content planning & scheduling solutions look like
  • The features necessary for social care monitoring & routing
  • What features are necessary to have robust analytics & reporting
Download The Social Relationship Management Checklist to make an informed decision when comparing social software out there.

Request Free!


The Customer Service and Customer Experience Home Page
This mega-portal offers a huge array of customer service and customer experience resources to learn from, and we welcome customer service representatives, call center employees, managers and customers. Read, Learn, Discuss. It's all free.

Righting your ship after job loss, Part II : Jobs
Layoffs abound. Here are some suggestions on how to manage your life if you've experienced a job loss. (29-Apr-2013)

Marketo & Vidyard Present: How to Use Video Content and Marketing Automation to Better Engage, Qualify, and Convert Your Buyers
Vidyard & Marketo team up to teach you how to use video and marketing automation to better engage, qualify and convert buyers.

In this eBook, you'll learn:
  • Why video is an important component of your marketing programs
  • How to use video strategically for lead generation
  • Why video and your marketing automation platform are a powerful combination
  • How to lead score with video
  • What video marketing metrics you must track to align with video goals and measure success


Request Free!


Insider Tips: How to Use LinkedIn to Find a Job
LinkedIn has become an integral recruiting tool for employers of all sizes, and job seekers need to know how to best use the tool to aid their hunt. While having a profile is a step in the right direction, it's not enough to make a candidate stand out or look attractive to employers. (22-Apr-2013)

Delivering Trusted Information For the Modern Data Warehouse
Deriving business value from information remains a constant objective for IT and business professionals. Organizations can leverage big data to generate new insights that can lead to new markets, new offerings and new approaches.

View the eBook and learn:
  • Requirements for delivering trusted information to a modern data warehouse
  • Guiding principles for trusted information in next generation data warehouse environments
  • Best practices for deriving maximum business value from data


Request Free!


Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (download)
Delegation For Managers Mini-Guide - The no cost path to better productivity for you and your department. (download)

Multiple benefits of delegation go way beyond saving timeDelegation For Manage..

Price: $7.95



Customer Service Zone Free Library For Better Customer Service
Customer Service Zone - The place to get help and learn about customer service issues. Learn about difficult customers, and develop your customer service skills.

Building Bridges Between Home And School: The Educator's/Teacher's Guide To Dealing With Emotional And Upset Parent
Building Bridges Between Home And School: The Educatorand#039;s/Teacher's Guide To Dealing With Emotional And Upset Parent

Teachers and school administrators work hard just to keep up with the challenges of teaching children and young adults, but part of the job is also to communicate with, and work with parents as partners.

Unfortunately, often because parents care so much about t..

Price: $13.95



About Bacal & Associates
Want to find out about Bacal andamp; Associates? Here it is.

13 Tips to Get That Job in 2013 on LinkedIn
LinkedIn emailed me that I'm in its "Top Some excellent job hunting advice by a well followed columnist: 1 Percent" of viewed profiles. Only two million of us are, so I'll share my pearls of LinkedIn Networking wisdom. (22-Apr-2013)