Bacal and Associates - Fast Learning Tools: Popular Products

Defusing Hostile Customers Workbook (3rd Edition) (E-Book Download)

Fri, 19 Aug 2011 11:56:26 +0000

There's always going to be rude, insulting, aggressive and angry customers. You've met them. They chew up your time, threaten, bully, cajol, even cry in order to get what they want from you and your company. And it costs big time. It's stressful, for CSR's, whether dealing in person, on social ..

Price: $21.95

If It Wasn't For The Customers I'd Really Like This Job (E-book Download)

Fri, 19 Aug 2011 12:26:59 +0000

If It Wasn't For The Customers, I'd Really Like This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient and Cool As A Cucumber!

If difficult, angry, hostile, manipulative and problematic customers are your problem, here's the solution.

Price: $15.95

Conflict Prevention In The Workplace: Using Cooperative Communication (Download)

Sat, 20 Aug 2011 11:11:25 +0000

Conflict Prevention In The Workplace - Using Cooperative Communication

Just like cholesterol there's good conflict and bad conflict. If you can prevent the bad, unnecessary conflict, you can save huge amounts of time, and pain associated with the "bad" stuff!?

$14.95

The Busy Learner's Kit For Making Performance Management & Appraisal VALUABLE: Walking The Path Together (Download)

Tue, 23 Aug 2011 13:39:29 +0000

The Busy Learner's Kit For Making Performance Management & Appraisal VALUABLE

Rather crawl across broken glass than do performance appraisals? You have lots of company! Learn to manage performance, from goal setting to performance reviews, so everybody wins, AND remove the discomf..

Price: $11.95

How To Get Along With Almost Anyone LearnBytes Helpcard (download)

Thu, 13 Oct 2011 11:26:29 +0000

How To Get Along With Almost Anyone Helpcard

Learn To Prevent Unnecessary Conflict At Work & Home

Available in E-version instant delivery version and in traditional book format sent in regular post

The Point<..

Price: $4.95

Imperfect Phrases For Relationships: 101 COMMON Things You Should Never Say... (download)

Thu, 01 Mar 2012 11:20:10 +0000

You Are In This Book! And, you ARE Damaging Your Relationships With The Words You Use

Because human beings learn to use language as children, we're ALL prone to communication and conflict mistakes as adults. We say the wrong things. We send messages we don't intent to send. We get rea..
Price: $8.95