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Perfect Phrases For Customer Service 2nd Edition by Robert Bacal (amazon)

RRP:
$12.95
Your Price:
$9.95 (You save $3.00)


Product Description

Perfect Phrases For Customer Service, published by McGraw-Hill and written by Robert Bacal, is quite simply, an amazing little book that maximizing your time. No matter what kinds of customer service issues you face when engaging with customers, we have it covered in this amazing, economical book -- less than $10.00.

Here's the publisher's blurb:

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

  • Defusing bad situations before they get worse
  • Handling complaints patiently and professionally
  • Satisfying customers and increasing sales
  • Building long-term relationships with important customers

Since amazon.com sells this book at a rock bottom price, we don't offer it directly to you, but recommend you purchase directly from them. Just click on the box below.

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Product Reviews

  1. Very Useful 4 Star Review

    Posted by on 17th Sep 2011

    This book offers many different scripts for difficult customer situations. I have been in customer service for several years and the book gave me some reminders as well as some new ideas that I plan to try out. Any one who is new to customer service should read this book!


  2. A must have for customer service 5 Star Review

    Posted by on 17th Sep 2011

    This was a gift for someone that teaches customer service. She cannot say enough about the information in this authors books.


  3. A must buy for anyone in retail! 5 Star Review

    Posted by on 17th Sep 2011

    I work in retail and I deal with upset and stressed out customers on a nearly daily basis. This book is a lifesaver. It gives to the point advice about how to deal with a wide variety of possible problems that come up in customer interactions and help you take control over the situation. The title really doesn't do it justice. It doesn't speak to the breadth of information the book contains. I highly recommend it and for under $10 it will repay you in a less stressful work environment.


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