Keep this mini-guide of techniques you can use to defuse even the toughest and aggressive customers. We've taken the most important defusing customer techniques from our books and summarized them so you can have immediate access to them prior to your customer encounters. Download it, and print it out.
The Point: Are you tired of not knowing what to say when dealing with demanding, abusive, and hostile customers? Fed up thinking "if only I'd said that", after your difficult customer encounters?
Now you can have the main techniques for dealing with unpleasant customers at your fingertips. Use these techniques and you'll shorten these nasty interactions, calm down customers in a professional way, save time, and save stress that often comes with having to deal with those tough customers.
No longer do you have to suffer the confusion and stress of not knowing what to say.
Here's what's included:
This mini-guide summary allows for all kinds of creative uses beyond those we've suggested above. Remember that we offer significant bulk discounts, depending on quantity ordered at one time, and that can drive your costs down. We highly recommend getting this to EVERY employee. Clients who requested and used this resources as part of their training efforts (as a job aid or takeaway), find that employees find having this information at their fingertips just love it.
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