You can learn to improve your workplace relationships by making some small, and easy accomplished changes to the way you use language.
The Point: Some people call it personality conflict. You know the situation. Where you can't seem to get along with a few people, and can't really figure out why? Much of the time, the problem is one of communication, both your's and how the other person communicates.
Often work conflicts that we call personality conflicts are really about how YOU and the other person communicate, and that's good, because you can learn to change that.
You can't do a lot about other people, but you can learn to change the words you use to reduce unnecessary conflict in the workplace. This card teaches you to eliminate phrases and words that are likely to cause conflict, and explains how to replace them with other ways to say things. In other words we explain how to sound more cooperative and less confrontational.
Here's a quote from the actual card:
People look at your communication BEHAVIOR. If it is confrontational, people will react negatively. If it is cooperative, even difficult people will be more likely to "work with you". You can save yourself a considerable time, aggravation and stress by learning how to use language in cooperative ways.
Not only that, your organization is much more likely to recognize your ability, if you are a more cooperative sounding person.
Techniques on this card are taken from the Bacal & Associates book, Conflict Prevention In The Workplace - Using Cooperative Communication. This mini-guide is an ideal companion to the book since it summarizes the techniques you can use to transform your confrontational language into peaceful language. It's easy to take with you and find what you need fast.
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